General terms and conditions

General Terms and Conditions (GTC)

Terms and conditions for trekking sites Terms and Conditions for Nature Park Guided Tours

Terms & Conditions

for the online booking of trekking sites in the Kellerwald-Edersee Nature Park

1. Legal basis / General

1.1 The subject of the contract is the temporary provision of trekking sites for overnight stays.

1.2 These terms and conditions apply, insofar as they are effectively agreed, to purchases via www.naturpark-kellerwald-edersee.de as well as via partner websites (Edersee Marketing GmbH, Waldecker Land, Outdooractive, etc.), which serve as additional sales channels for the nature park's offerings. Bookings are made through the Regiondo booking system, which is integrated into the Kellerwald-Edersee Nature Park website and the websites of the sales channels. Regiondo also provides the payment options and processes payments on behalf of the nature park. Information regarding the protection of personal data can be found in our privacy policy under "8. Data Protection Provisions for the Use of the Regiondo Ticket Booking System".

1.3 If the contract is concluded, the contract comes with it

Kellerwald-Edersee Nature Park Association
Langemarckstr. 19
34537 Bad Wildungen

conditions.

2. Conclusion of Contract

2.1 The trekking sites offered are generally bookable from April 01.04st to October 31.10st of each year for a maximum of one night per site.

2.2 By making the booking using the “Buy now” button, the guest makes a binding offer to the nature park to conclude the contract (application). The guest will immediately receive electronic confirmation of receipt of their booking. The contract with the guest is only concluded when the nature park confirms the booking electronically (acceptance).

2.3 The guest is liable for fellow travelers in accordance with the legal regulations. The guest is therefore recommended to inform fellow travelers about these terms and conditions. The guest is liable for the fulfillment of the contract. The guest must indicate the number of fellow travelers in the “Contact” booking step.

2.4 Transmitting the contract offer by pressing the “Buy now” button does not constitute the guest’s right to the conclusion of a contract in accordance with his booking details. We reserve the right to accept or reject the contract offer.

3. Prices and services

3.1 The prices stated in the booking basis are final prices. According to Section 4 No. 22a UStG, no sales tax is charged.

4. Payment and booking documents

4.1 The due date for payment depends on the agreement made between the guest and the Kellerwald-Edersee Nature Park and noted in the booking confirmation/invoice. If a special agreement has not been made, the entire price is to be paid exclusively after conclusion of the contract via the online payment system integrated into the booking process.

4.2 After payment, the guest will receive a booking confirmation (ticket) which entitles them to use the booked trekking site. The guest is obliged to present the booking confirmation (digital ticket) on request on site.

5. Arrival and Departure

5.1 In order to offer guests the greatest possible flexibility, there are no fixed arrival and departure times. However, the seats must be vacated in time for the next guest. The general rule is: guests show consideration for one another.

6. Withdrawal, Cancellation and rebooking

6.1 If you have booked an offer with a fixed date online (nature park tours, trekking sites), this is a service in the leisure sector in accordance with Section 312 g (1) Paragraph 9 of the German Civil Code (BGB) and is not subject to the conditions of the Distance Selling Act. A revocation is therefore not possible.

However, we give you the opportunity to cancel bookings free of charge up to 14 days before the booked date. If cancellation is not made on time, we reserve the right to withhold payment.

6.2 Withdrawal by the guest or a request for a rebooking must be made by telephone or email (info@naturpark-kellerwald-edersee.de) to the nature park office. After processing by the nature park, the guest receives a confirmation. The payment previously made will be refunded if canceled on time.

6.3 If the guest does not arrive at short notice or cancels, the right to payment of the previously agreed price remains.

6.4. The Kellerwald-Edersee Nature Park has the right to withdraw from the contract if urgent reasons require this. Urgent reasons include, in particular, force majeure and circumstances that were unforeseeable when the contract was concluded, which could endanger the life and limb of the trekking site guests. The nature park must inform the guest immediately after becoming aware of the cancellation. In this case, the nature park will refund the guest the full price.

7. Obligations of the guest; Termination by the guest

7.1 When booking, the guest accepts the rules of conduct that are sent to him with the booking documents and also informs fellow travelers about the rules. These rules must be strictly adhered to by guests. If these regulations are violated, the guest may be expelled from the pitch. Violations will be reported.

7.2 Fire is expressly not permitted – risk of forest fire! Gas or alcohol stoves may be used for cooking on the stone slabs provided.

7.3 The guest is obliged to immediately report any defects and disruptions to the nature park.

7.4 The guest can only terminate the contract in the event of significant defects or disruptions. When notifying the nature park of the defect, the guest must give the nature park a reasonable deadline in advance to remedy the situation, unless the remedy is impossible, is refused by the nature park or the immediate termination is objectively justified by a special interest of the guest that is recognizable to the nature park or it is objectively unreasonable for the guest to continue their stay for such reasons.

7.5 The nature park grants the guest a free right of withdrawal if use of the trekking site is not possible due to an event that falls under the term force majeure, such as storms or floods.

7.6 The guest may not pass on or publish the trekking site location data.

8. Limitation of Liability

Use of the trekking sites is at your own risk. No liability is accepted for possible damage due to the nature of the forest, such as falling branches or falling trees.

Terms & Conditions

for the online booking of guided tours in the Kellerwald-Edersee Nature Park

1. Legal basis / General

1.1 The subject of the contract is the online booking and implementation of a nature park tour (service).

1.3 If the contract is concluded, the contract comes with it

Kellerwald-Edersee Nature Park Association
Langemarckstr. 19
34537 Bad Wildungen

conditions.

2. Offer, contract and confirmation

2.1 The presentation of the services on our website does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the customer to order services. By ordering the desired service, the consumer makes a binding offer to conclude a purchase contract.

2.2 When an order is received in our booking portal, the following regulations apply: the customer submits a binding contract offer by successfully completing the ordering procedure provided in our booking portal. Before bindingly submitting the order, the consumer can return to the website on which the customer's information is recorded by pressing the "Back" button in the Internet browser he/she is using and after checking his/her details Correct input errors or cancel the ordering process by closing the internet browser. We will confirm receipt of the order within 6 days by an automatically generated email (“order confirmation”). With this we accept your offer.

2.3 We reserve the right to reject orders within 6 days without giving reasons.

2.4 The customer can view these General Terms and Conditions in full before booking and expressly agrees to them by submitting the order.

3. Prices, shipping costs, payment, due date

3.1 The prices stated in the booking basis are final prices. According to Section 4 No. 22a UStG, no sales tax is charged.

3.2 The customer has the option of making payment via the available payment methods.

4. Binding nature of the booking/payment

4.1 Booking tours is binding. When the booking confirmation is sent, the appointment is considered binding.

5. Right of withdrawal, cancellation and rebooking

5.1 If you have booked an offer with a fixed date online (nature park tours, trekking sites), this is a service in the leisure sector in accordance with Section 312 g (1) Paragraph 9 of the German Civil Code (BGB) and is not subject to the conditions of the Distance Selling Act. A revocation is therefore not possible.

However, we give you the opportunity to cancel bookings free of charge up to 14 days before the booked date. If cancellation is not made on time, we reserve the right to withhold payment.

5.2 Cancellation by the customer or a request for rebooking must be made by telephone or email (info@naturpark-kellerwald-edersee.de) to the Nature Park office. After processing by the nature park, the customer receives a confirmation. The payment previously made will be refunded if canceled on time.

5.3 In the event of short-term non-participation or cancellation by the customer, the right to payment of the previously agreed price remains.

5.4.The Kellerwald-Edersee Nature Park has the right to withdraw from the contract if urgent reasons require this. Urgent reasons include, in particular, cases of illness, force majeure and circumstances that were unforeseeable when the contract was concluded, which could endanger the life and limb of the guests. The nature park must inform the customer immediately after becoming aware of the cancellation. In this case, the nature park will refund the customer the full price. The customer is not entitled to compensation for damages or expenses.

6. Liability

6.1 Participation in guided tours and events is expressly at your own risk. Liability claims against the nature park are excluded.